Last updated: May 30, 2026. This draft return policy should be confirmed against supplier and fulfillment terms before launch.
Return window
Unused items in original condition may be eligible for return within 30 days of delivery. Used pet products may be limited for hygiene reasons unless defective.
Damaged or incorrect items
If an item arrives damaged or incorrect, contact support within 7 days with the order number and clear photos so we can review the issue.
Return shipping
Return shipping responsibility depends on the reason for return and should be confirmed in the return authorization instructions.
Refunds
Approved refunds are usually issued to the original payment method after the return is inspected. Bank processing times may vary.